Keeping you safe

Outlined below, we’ve prepared a list of the “new normal” to make sure our guests & staff alike are safe and secure.

Book with Confidence

At Bishopstrow we have your back. All Bookings are fully transferable for up to 3 months from the original date, subject to availability. If the rate is higher, the difference will need to be met.

Not applicable to Christmas and New Year packages.


  • Prior to your arrival, we will contact you with all the necessary information about your stay, our latest Covid-19 management processes, and information about the local area. 
  • We request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include a high temperature and a new and persistent cough.

Arrival & Check-in

  • You’ll notice as you enter subtle touches have been added to guide you through the house to keep everyone safe, this will be explained to you upon arrival.
  • Hand sanitising stations are provided at all entrances and in reception areas for you to use. We politely ask you to use these before entering Bishopstrow & regularly throughout your stay.
  • Please note that we will only be accepting debit and credit cards to avoid the handling of cash.

Public guest areas

  • Extensive cleaning of shared surfaces will be conducted throughout the day and checked by our appointed Covid-19 officers.
  • Guests are required to wear protective face coverings in public areas.
  • We have equipped our restrooms with sanitising handwash at the basins & disposable hand towels. To avoid overcrowding in our restrooms, we ask that residents use the bathrooms in their bedrooms whenever possible.


  • Every guestroom will be fully sanitised before each stay and sealed to ensure no contamination occurs prior to your arrival.
  • Linens, towels and robes are professionally washed on a high heat, with added sanitisation. Slippers and all consumables are replaced before each stay.
  • Our housekeeping team will wear the appropriate PPE during cleaning your room and will not enter when you are present
  • Should you prefer, our team will not enter the room during your stay. Please advise the reception team at check-in if you wish this to be the case.


  • Our full spa facilities are open, including our experience rooms.
  • Hand sanitiser stations are positioned throughout the spa. Please use these when entering and leaving the spa.
  • Our team are wearing face coverings during treatments and throughout the spa.
  • We ask that you respect personal space when using the sauna or steam room.

Restaurant & Bar

  • We have extended our dining spaces to include our dining domes, bookable in advance.
  • If you are not a resident, you are still very welcome to dine with us, all that we ask is that you book your table in advance.
Why book direct?

The best way to get to know us better is by booking direct and if knowing us isn’t incentive enough, well we will also throw in:

Complimentary late check out until 12pm*

Full use of the halcyon spa facilities** 


*Please note this is subject to availability on the day of arrival
**Treatments are charged as taken